SAP Anywhere is Shutting Down for Good
SAP recently announced that it will be shutting down its cloud-based software suite known as SAP Anywhere. This “front office solution” for small and medium-sized businesses offered clients a bundle of CRM, inventory management, ordering, and customer service tools. SAP Anywhere competed with companies like Salesforce and Netsuite. And it now seems they’ve admitted defeat.
German-owned SAP is well known for its presence in the market of big business software solutions. SAP Anywhere was the company’s attempt to dip its toe into the market of smaller businesses worldwide with a user-friendly “all in one service.”
Many sources, however, say they saw the writing on the wall long before this “sunset” announcement. In 2017, SAP Anywhere began to turn away new customers in the European market with the explanation that they were trying to focus solely on US and Chinese clients.
Users of the “complete front-office software package” said SAP Anywhere fell short simply because the company didn’t understand its customers. Reportedly, SAP support was slow to respond to client requests and the web portal was difficult for non-technical customers (which make up a large portion of the small business market) to use. In short, SAP Anywhere wasn’t a good fit for businesses without a dedicated IT staff.
At the end of March and beginning of April, SAP sent out letters to all of its SAP Anywhere customers informing them that their services will be terminated 30 days after receipt of the notice. They will offer refunds for the remaining subscription terms so long as those customers agree to waive any claims against SAP.
SAP made the following statement regarding its decision to shut down the software’s services:
“… From time to time, we evaluate our current solution portfolio and make changes based on our overall cloud ERP strategy. As such, we have decided to sunset the SAP Anywhere solution. We will be working closely with our customers to help them transition off the product and to find a new SAP solution that best fits their needs.”
Despite marketing internationally, it’s estimated that SAP Anywhere had only around 60 customers, half of them thought to be inactive. Once the software suite is shut down, the company doesn’t have many suitable offerings for these customers to jump to, so they’ll likely have to download their data and make the switch to a different company’s software.
Thankfully for small and medium-sized businesses who are now in need of a cloud-based, all-in-one software solution, SAP’s exit from this particular market nearly coincides with the release of Microsoft Dynamics 365 Business Central. What this means to these companies is that another big (and experienced) player is making it presence felt in this space.